This Privacy Policy explains in clear terms how your personal information is collected, stored, and kept secure on 9oxo.
From opening an account to every game session on 9oxo, we collect certain specific information. This data is used solely to ensure your security and deliver a better experience.
The types of information we collect are detailed below:
| Data Type | Example | Why it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | For age verification and identity confirmation. |
| Contact Information | Email, mobile number | For account notifications and support |
| Payment Information | Mobile Banking/Nagad number, transaction ID | For processing deposits and withdrawals. |
| Device Information | IP address, browser, operating system | For security and fraud prevention. |
| Gaming Information | Bet history, wins and losses, session duration | For responsible gaming and experience improvement. |
We never store your full bank account number or card details. Payment information is always kept in masked and encrypted form.
9oxo respects your privacy and only uses collected information for specific, defined purposes. We do not misuse your data in any way.
9oxo never sells or rents your information to advertisers or third-party marketers.
9oxo uses industry-leading, state-of-the-art technology to protect your personal information. Our server infrastructure is built with multiple layers of security.
Never share your account password or login details with anyone. No 9oxo staff member will ever ask for your password.
9oxo does not sell or share your personal information with third parties. However, in the limited circumstances below, certain information may be shared with relevant parties:
Whenever data is shared with third parties, we adhere to strict Data Processing Agreements (DPA) and share only the minimum information necessary.
9oxo uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help improve your experience.
You can disable non-essential cookies at any time from your browser settings. Note that disabling certain cookies may affect the functionality of some site features.
You have full ownership and control over your personal information on 9oxo. We respect these rights and are ready to assist with any request.
To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.
9oxo is a platform exclusively for users aged 18 and above. We do not knowingly collect information from children or minors.
If you suspect that someone under 18 in your household has accessed 9oxo, please contact our support team immediately.
9oxo pays special attention to securing financial transaction data. Your payment information is protected in the following ways:
9oxo will never ask for your full mobile banking PIN or password via email or chat. If you ever receive such a request, please contact support immediately.
9oxo retains your data only for as long as necessary. Information that is no longer needed is automatically deleted after a set period.
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Transaction History | Up to 7 years for legal requirements |
| Customer support records | 3 years after the issue is resolved |
| Log Files & Session Data | Up to 90 days |
| Marketing Preferences | Until opt-out |
9oxo may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to resolve your issue promptly.
For any privacy-related concerns, contact our support team via live chat or email: [email protected]
After a complaint is submitted, we aim to provide an initial response within 48 hours and are committed to full resolution within 30 business days.
Your rights that are always protected under the 9oxo Privacy Policy
You can find out what information we hold about you at any time.
You can request corrections to any inaccurate or incomplete information, and we will update it promptly.
You may request deletion of your personal data under certain circumstances.
You can download a copy of your information in a portable format.
You have the right to object to your information being used for specific purposes.
You can unsubscribe from promotional emails and marketing messages at any time.
6 key pillars of our data protection infrastructure that keep your information completely safe
Every data packet from your device to our servers is secured with 256-bit SSL encryption. No one can intercept or read your information in transit.
Age and identity are verified at the time of registration on 9oxo. This protects your account from misuse and ensures the platform remains trustworthy.
Our security team monitors server activity around the clock. If anything suspicious is detected, automated systems take immediate action.
Payment and personal data are stored in separate encrypted databases, so access to one does not compromise the other.
Regular security audits and penetration testing are conducted by third-party experts. Any vulnerabilities identified are resolved promptly.
9oxo only collects information that is strictly necessary to provide its services. We never ask for excessive or unnecessary data.
Answers to the most frequently asked questions about our Privacy Policy
Join a trusted platform with over 500,000 members today. Your information is completely private and secure with us.